DataServ
  • 03-Mar-2017 to 30-Sep-2017 (CST)
  • Customer Service
  • St. Louis, MO, USA
  • Full Time

The Client Success Representative is Tier 1 software technical support for clients in resolving their support issues.  This position is responsible for providing technical support to clients via e-mail, phone or other methods.  The Client Success Representative identifies, researches, and resolves Tier 1 software technical problems for clients taking care to document, track and monitor the problem to ensure a timely resolution.  This position would escalate the issue to Tier 2 as needed. 

The Client Success Representative is part of the team required to rotate coverage of after-hours support.  This work is completed outside of regular working hours.  When carrying the after-hours support phone, this position completes weekend testing of solution deployments with the DataServ DevOps team.

CLIENT SUCCESS REPRESENTATIVE QUALIFICATIONS:

  • Bachelor's degree preferred or equivalent 4-6 years' work experience in industry, client/customer service or technical help desk.
  • Experience working and communicating with external clients required.
  • Ability to work independently yet support team responsibilities.
  • Must be able to communicate in technical and non-technical terms depending on audience.
  • Excellent internal and external verbal, written and listening communication skills.
  • A positive, friendly, can-do attitude.
  • Proven analytical thinking and problem solving skills.
  • Ability and desire to thrive in a team-oriented, fast-paced environment.

 

DataServ
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